Shipping policy
Where we ship
We ship to mainland Spain and the Balearic Islands, to 25 countries of the European Union (all except Ireland) and to 6 more countries: the United States, the United Kingdom, Canada, Switzerland, Norway and New Zealand.
DINK™ creatine gummies are a food supplement and we only ship them to Spain: each country requires its own registration to sell supplements.
For now we do not ship to the Canary Islands, Ceuta or Melilla.
How much it costs
Shipping is always free to any destination. There is no minimum purchase: if you order a single item, shipping is also free.
| Destination | Shipping cost | Minimum purchase |
|---|---|---|
| Spain (mainland and Balearic Islands) | Free | None |
| European Union | Free | None |
| Rest of the countries on the list | Free | None |
The exact cost is calculated and shown in the cart before you confirm the order. No surprise charge ever appears at the end.
Delivery times
Estimated delivery is 6 to 9 business days from when you confirm your order, preparation included.
These are estimates based on our logistics provider's usual operations. They can vary because of customs, carrier incidents or periods of high demand such as sales or Christmas. Outside the European Union, customs clearance can lengthen them.
If your order runs past these times, we write to you. You don't need to ask.
Tracking
When the order leaves the warehouse we email you the tracking number so you can see where it is at every moment. If you can't find it, check your spam or promotions folder and, if it still doesn't appear, write to us.
Taxes and duties
Prices for customers in the EU include VAT. There are no hidden charges: what you pay on the payment screen is what the order costs.
For shipments outside the European Union, we cover import duties and customs clearance fees for the destinations we serve, so you should not be asked to pay anything when the package arrives. If a carrier or customs office asks you for a payment on delivery, don't pay it and write to us: we will sort it out or refund you.
Wrong address or nobody home at delivery
Check the address carefully before confirming. If you spot a mistake, write to us as soon as possible: if the order hasn't left yet, we can correct it.
If the carrier can't deliver it and the package returns to origin, we will contact you to ship it again. The cost of the second shipment would be at your expense.
Damaged order
If the package arrives visibly damaged, take a photo before opening it and another of the contents, and write to us. We resolve it at no cost to you.
Last updated: September 2026.