Track my order
Here you can see where your order is at any moment. All you need is your order number or the email you bought with.
When tracking appears
The tracking number becomes active when the package leaves the warehouse, not when you confirm your order. A day or two of business days usually pass between the two.
We email it to you as soon as it is available. If you can't find it, check your spam or promotions folder.
How long it takes
Estimated delivery is 6 to 9 business days from when you confirm your order, preparation included.
These are estimates based on our logistics provider's usual operations. They can vary because of customs, carrier incidents or periods of high demand.
Tracking hasn't moved for days
That is normal at two specific moments: when the package is in international transit and when it goes through customs. During those stages it can go several days without registering any movement and then update all at once.
If it has been stuck at the same point for more than a week, write to us and we'll look into it.
If your order is delayed
We write to you. You don't need to ask.
Something doesn't add up?
Write to us at info@pasionpickleball.com with your order number. A person replies, usually the same business day.