Contact
Write to us and a person answers, not an automated form. Usually the same business day, and the next at the latest.
You can use the form below or write directly to info@pasionpickleball.com. Either way, it lands in the same place.
What we can help you with
Sizing questions
It's what you ask us most. Every product page has its size chart with the measurement in centimeters and inches, but if you're between two sizes or don't know where to measure, tell us and we'll pin it down. It's better to ask before than to return after.
Which product suits you
If you know where it bothers you but not which support you need, tell us. We also have a guide that compares ankle support, knee support and elbow sleeve depending on where it hurts.
One important thing: we can point you to the product that fits what you tell us, but we are not doctors or physiotherapists. If you have an injury, a healthcare professional is the one who should tell you what to do.
Your order
You can check its status at Track my order with your order number. Tracking becomes active when the package leaves the warehouse, not when you confirm the purchase: a day or two of business days pass between the two.
If 6 to 9 business days have passed and it hasn't arrived, write to us with your order number and we'll look into it.
Returns and exchanges
Customers in the EU and the UK have 14 calendar days from receipt to return it, no questions asked. Write to us with your order number and we'll confirm the address and the steps. For other countries, see the returns policy.
What you ask us most
How much does shipping cost?
Nothing, ever. Free shipping to any destination on our list, with no minimum purchase. If you order a single item, shipping is still zero.
How long does it take to arrive?
6 to 9 business days from when you confirm your order, preparation included. We don't give an exact date because that would be making it up: these are estimated windows based on usual operations, and customs or a high-demand campaign can lengthen them. If your order runs past that window, we write to you before you have to ask.
Can I change the size if I get it wrong?
We don't do direct exchanges. Write to us within the return period: we process the return and you place a new order with the right size. For hygiene reasons, the product must come back unused and in its original packaging.
Do you ship to the Canary Islands, Ceuta or Melilla?
No. For now we don't ship to the Canary Islands, Ceuta or Melilla.
Do you issue invoices?
Yes. If you need an invoice in the name of a company or club, tell us when you place the order or write to us afterwards with the order number and the tax details.
Do you sell to clubs or shops?
If you are a club, school or shop and want to order in quantity, write to us and we'll talk. We are still small, so we look at it case by case.
Who we are
PasiónPickleball is a Spanish shop that specializes only in pickleball, based in Lleida. We are new and we say so openly: you can read how we work and why we set this up.
Tax and ownership details are in the legal notice.